I'm not going to tell anyone what to do. But I will SUGGEST avoiding this company at all costs. I'm writing this horror story a month after the fact because I wanted to be clear headed about this. Here's my story...
-ordered custom die-cut stickers on Apr 1/11
-called them on Apr 21/11 asking where my order was. their reply "it takes longer because of the custom die cut" I asked why I wasn't made aware of this when ordering. their reply "well it doesn't need to say that on our website for you to understand this"
-received my order on Apr 26/11. the stickers were mis-cut, so i immediately called and was told to send an e-mail, which i did.
-called on Apr 27/11 to follow up, CSR said someone from quality would call me back later that day.
-FINALLY recvd a call back on Apr 28/11 from someone in their quality dept who told me the stickers are fine and if I wanted them to take a closer look I would have to send them 25 samples at my own cost for them to look at. I asked to speak to a manager. I was transferred to George. What a piece of work this kid is. He proceeds to tell me it's industry standard to have my custom die-cut stickers 1/4" off because the paper shifts. I told him the variance between some of the stickers is unbelievable. His reply "Listen, we're not going to re-print this or discount you because it follows industry standards and I think they're fine." I told George they're obviously not if on some of the stickers the colour runs to the edges and on some they don't. George's reply "If you're going to keep repeating yourself, then I'll do the same. WE ARE NOT RE-PRINTING THIS ORDER". I was stunned. I could not believe
1) I was being yelled at by the quality control manager and spoken to in such a tone
2) At the lack of respect, they were showing me (I HAD been a customer for 3 years and this is my 2nd problem order)
3) The fact that they would not work with me on a resolution for this problem. It was their way or the highway.
-After George said this I asked to speak to his manager. He transferred me to someone in their production dept, not a manager but someone who does their cutting. I couldn't believe it.
I have been in this business for 17 years and have been using the same suppliers for the same amount of time. Gotprint was reliable but beware if they ever ever screw up your order, you're SOL in their books. They will not show you any satisfaction or respect when this happens and you can't say you were not warned.