We were moving from Northern Alberta to a City in the Lower Mainland, B.C. and we decided to use Capital Movers. They were the best quote overall and came recommended on a Movers Canada Website.
After we viewed their website we called and talked to a very friendly sales rep to set up our move. Her name was Twyla. About 3 weeks later the movers came to pick up our stuff which was the 25th of January. They handled everything well, however the man loading the truck told us that he hadn't heard many good things about this company and was surprised that we were using them. The man driving the truck said that our shipment would reach Calgary the next day and the day after that be sent to Vancouver so we shoud receive our things by the end of the week.
By the end of that week we called Capital Movers to recieve the weight and cost of our shipment and find out when it was due to arrive. The same very pleasant lady Twyla then told me the total but couldn't tell me the exact date as to when it was getting here.
A week later we called again and the "pleasant lady" was no longer so pleasant. We asked were our stuff was and if it would be arriving soon and she told us to " stop complaining and it will arrive when it arrives"
They never called us. So everytime that we called them we recived a different excuse as to why our stuff was late, "the truck broke down, The highway was closed..." We never had the same excuse twice. Everytime we called we also were told that it would arrive 4-10 days from now and no one new where exactly our shipment was.
It has now been 24 days almost a month since we have seen our things. we have been sleeping on an air mattress and eating on the floor for a month because no one can tell us when our things will arrive.
The sales manger has courteously offered to take "$140 off of our bill" because she understands. $140 dollars off of a $3000 dollar bill for being a month late, Being insulted by customer service reps, and being lied to.
I have moved 13 times and this has been the worst moving company I have ever used. I would tell you about the condition our stuff has arrived in but its not here yet so I wouldn't know.
Also the only option that they allow you to pay with is the kind where you get screwed. Money order, Cash, or cashiers cheques.
I would never recommend these rude, overly priced, scam artists if it were my only option.
Chilliwack, British Columbia