On Oct 03, 2004. I purchases a fax cart on eBay Auction ITEAM #4327814209. On the auction, it clearly stated:
CONDITION: LIKE NEW, GOOD, FULLY FUNCTIONAL
PACKAGE: OPENED PACKAGE
It even had 2 pictures showing the iteam with all 2 bags of hardware kits! The purchase prieces come to $23 U.S. but the LOCAL SHIPPING is another $30 U.S. Total Prices is around $60 U.S. for a Printer CART! I live only 30 minutes drive from their store, and they do not allow LOCAL pick up! $30 for a LOCAL UPS SHIPPING? What a RIP-OFF.. but that is more.. It take them 10 days to ship the iteam... And when the iteam arrive, it is missing all the HARDWARE, the Screws and Nuts are missing, And the Wheels are also missing! All I got a 5 useless wooden PANEL! 5 WOODEN PANEL for $60 U.S.!!! Does that sound NORMAL to YOU?
I called their LOCAL Telephone Number, leave down my phone number (LOCAL) then E-Mailed them pointing out they HAD PICTURES showing the HARDWARE KITS... Of course, there are no call back. Days later they remove the pictures on the eBAY site, and I got a E-Mail, they say they are very sorry and they will try to look for the HARDWARE PACK for me in their warehouse... Of course, that got nowhere, they finally offer me a $10 instore credit! I return back and say why I wanted a $10 instore credit, where I can buy more TRASH from them? They return me back asking me to SEND the HOLD PACKAGE BACK FOR A FULL REFUND.. They wanted me to take this 15 pound of crap out to my driveway, to my car and drive to a MAIL DEPOT and RETURN IT! ALL BECAUSE THEY MADE THEIR MISTAKE!
So I finally forgot about it, and gone to a local hardware store and spend extra $12 to buy the replacment screws and wheels... This is suppose to be the end of the story.. I didn't even think I will complaint...
But Days later, They leave me a NEGATIVE FEEDBACK on my eBAY saying "CUSTOMER DID NOT FOLLOW OUR TERMS OF SALE AND LEFT NEG FDBK"
That just PISSED ME OFF! Please tell me WHICH TERMS OF SALE did I NOT FOLLOW?? They show a pictures with the product with all the parts, THEN STATED IT IS FULLY FUNCITIONAL and GOOD!! And then they ship me an ITEM that is basily USELESS!?
Look! Missing Wheels is NOT FULLY FUNCTIONAL, MISSING SCREWS ISN'T FULLY FUNCTIONAL!
I do a search, and find this usaconsumercomplaints.com... I found out I am not the only one got ripped off here! I see cases in here that people return their products and get NOTHING back!!! I also read the comments left on this company eBAY Feedback and found out that is a total of "339" negative and netral feedback this MONTH ONLY. Most of which are missing PARTS! and iteam was used and damage!
This COMPANY is run by a bunch of losers!! DO NOT DO BUSINESS WITH THIS COMPANY!
Clement
Scarborough, Ontario
Canada
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