Feb.1 2002, I sent through an order for return address labels, my cheque was cashed within the week and I expected to receive them within 4-6 weeks.
Apr.1 2002 I realized I'd not received them yet and proceeded to contact the company by first e-mailing their customer service dept. 10 days later (Apr. 11) I'd not heard back from them and sent a second e-mail, not response.
After no reply again, 5 days later, I found their phone number and called them "long distance" (prime time) approx. 3 times where I was left on hold for 15-20 mins. without anyone answering my call. On the 4th call (mid Apr.), I finally got a hold of someone in Cust. Serv. and expressed my dis-satisfaction with the time it took to have some return address labels delivered. They explained to me that their machine (aka: printer) had broken down, hence the delay, and that the lables would be sent out the next week.
I then asked to have a Supervisor call me back to express to them how unhappy I was with their Cust. Serv.-never received a call.
I received the labels approx. the last week in Apr.(3 months from the time of original order) which were spelt wrong and were on a sheet of labels that I could have myself properly on my own computer in a much shorter time frame!
The week after someone called me from the company to see if I'd received the labels. I explained to them that I did, they were spelt wrong and considering the amount of time it took to receive them I could've done the exact same thing myself and that I would like my money back. The lady explained to me that it was their policy not to refund labels and I could put it towards something else at their company.
I told her I wanted nothing to do with her company and again expressed that I'd like a refund. She told me there was no way I would get my money back for the labels. So, without any other choice I begruggingly reordered my labels (spelt correctly).
This company is a joke & should be put out of business!!
S
Cambridge, Ontario
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