We responded to a flyer that comes regularly, along with other flyers for JD Marvel, in a package of coupons from assorted vendors.
We ordered a quantity of self-adhesive address labels to use to mark our return address on mail.
The order was placed in February. The cheque was cashed within 10 days. The order was never filled, and when I phoned the company to inquire, I was told that their machine had broken down and they had been unable to print the labels.
They told me two seemingly conflicting things: that they were outsourcing the printing and that their machine was now fixed.
I asked for an invoice number. I would have expected them to record the order and assign it an order/invoice number right away, but the man told me it wasn't in the computer until the order was completed and sent to the customer.
I was told the labels should be printed in two weeks and be on their way to me. I am about to follow up and I expect them to tell me that the labels have been printed, otherwise, I will ask them to send a refund.
I will only ask them twice for a refund. The second time, I will ask for a postal money order to be sent registered mail, not a personal or corporate cheque.
Geoff
Whitehorse, Yukon
Canada
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