I purchased a birthday gift basket including flowers, diabetic chocolates and balloons costing a pretty penny at Bloomex.ca, paying an extra-fee for the flowers to arrive on 'the same day' and they NEVER ARRIVED! On the day they were to arrive for my friends birthday I tried contacting them on their skype (not in service at the time) so I was in contact with them via online chat window available at the time. I was assured that it was not only going to be delivered on that day (a Sunday) and on time if not earlier. My friend waited almost 2 hours after agreed upon delivery time before she had to leave for dinner reservations and still no gift basket. I called them 4 times, all those times, they were no representatives available at the customer service department, but I always managed to get a live human being when I called the order line trying to get a transfer to someone to talk to to demand my money back. When I got a call back in response to my many msgs the reply was "Management will look into it and see what happened and contact you as soon as possible" nothing happened no reply. I went back to talk to the a person on their live chat program demanding a refund and their reply was that management would see to it. Next credit card statement the order was STILL CHARGED!!! NOT REFUNDED! I requested a cancel on my credit card for fraud and not receiving product. Card company gave bloomex 2 weeks to reply funny somehow they replied to my credit card company with some phony story about delivery but they never contacted ME and the gift basket never arrived!
To quote another bloomex victim I just saw here (I wish I had read up on this awful scamming company sooner) interesting how bloomex "ALWAYS has someone to get ur order... How strange... In their policy, Bloomex say that they would refund a customer if the flowers weren't getting at the right day, that's all bulls**t!! "
PLEASE PLEASE PLEASE people, just DON'T buy at Bloomex! WARN your friends, family and co workers to save them and yourself your hard earned cash not to mention the heartache and headache DEFINITELY check any internet company or comments on them before buying from them!!!
P. Gutierrez-Mazak
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