I started off by sending my Mom some roses for pothers day, as well as some candy, they had on special.
The cost for 2 dozen roses and the candy came to around $110.00.
The first problem was I paid extra for the flowers to get to the home early, and for a set date. The flowers were two days lat, it was one dozen some looked very old, and no candy. I called bloomex, they told me I can file a complete on line with "live Chat", so I did, they gave me a credit, and told me they were sorry.
I was very understanding, as it was mothers day, and thing happen.
Then a few weeks later I tried and use the credit, and had a hard time trying to contact someone in head office, they made me go online again, and use live chat, which takes for ever to get a response. But then I did get a response from Micheline, which started off with "what"I told her my storey gave her the order number, and was Stund by how rude she was.
I placed another order to use the credit, as well as my credit card for the extra fruitbasket I ordered.
This time the flowers were only a day late, and no flower basket. I called the next day, got on to live chat, they said they would resend it the next day, but nothing came. I did this for 4 days straight, and nothing came.
I got back on live chat and got Micheline again.
I explained what happened, and I asked for my money back, she replied "don't be rude, or I'll disconnect you"
I replied back, saying I was not being rude I just want my money back, and then she disconected me.
It has been an order of flowers from hell!
I called my credit card company told them everything that happened and they will be giving me a charge back!!
If the only way you can speak to someone from a good company regarding your order is online, it is not that good.
The number they give you to complain has a message that say's that they are very busy, and to try back later, or go on line to live chat.
I have called this number about 15 time a day, and at all times of the day, and never get an answer.
So that tells me it's a scam, or so many people are getting screwed by them, that the lines are that busy.
And for Micheline, I will never buy from them again, I'm also filing a coplaint with the better business bureux of Canada Bloomex is very pourly run, and should not be in business.
BLOOMEX is only good if you want to wast your money and get nothing!!!
Unhappy
oakville, Ontario
Canada
0 comments