I ordered $75 worth of flowers on the 25th of June of 2009. Delivery was to be later that day. Next day at 2 pm no flowers had been delivered so I called their customer service line - and of course there was no answer. I called the regular ordering number and someone answered right away, but they told me that there was no other phone number to call to complain, nor was there a supervisor or manager availabe.
Best she could do was advise me to contact their 'live chat' web based service. All I wanted was to find out who the local agent was who delivered flowers so I could go in person and pick them up. They refused to give me a name or a telephone number, and only said the flowers were coming from their warehouse in 'BC' This obviously didn't make any sense, as we live on a friggin' Island and there is no way they can deliver flowers with 3 hours notice. The ferry ride alone is over 2 1/2 hours!
So - I was left with no phone number, no agent, and no idea when the flowers were going to be delivered, and a somewhat rude 'chat live' person (yeah, she ended the 'chat' screen halfway through my complaint. Today I tried the same process only to find that their records show 'no delivery' has been made. Heck, I could have told the lady that! I didn't get any better information from this current lady except that she would email 'Angela' with the problem and details and that 'Angela' would phone me back - supposedly sometime today. I sure hope it's today because they don't open their 'store' again until monday.
Next step is to call the credit card company, then the BBB to see if they are even a member.
Bottom line. If you deal with this company - be warned well in advance that you are taking a BIG risk. I only wish I had checked up on it before I gave them the business.
Rick
Cowichan, British Columbia
Canada
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