Ordered Mothers Day flowers to be delivered to my house - 5 days before Mother's Day. Receipt said the flowers would arrive between 9am and 5pm. Tried getting in touch with Bloomex through thei "customer service" phoneline (closed), "live chat" on web-site- sales was unavailable- but leave a message, and by e-mailing them at "[email protected]". I would argue that they absolutely do not care. I was so upset - my Mum had to leave at 6:30pm- and guess what? - no flowers!! As a last resort I tried calling the driver on his cell phone - no answer- and no voicemail- so I texted him saying don't bother delivering the order as my Mum had left. Driver showed up anyway at 8:30pm, and when we told him we were not accepting delivery- he tried to leave the flowers outside after we had got back in the house! I'm now on my 3rd day of trying to reach a person in that company - and have been unsuccessful- even after leaving every phone number I have on e-mails/voicemessages and online chat. I got an e-mail saying they would reimburse the flowers- but not the delivery charge- so another round of communication is on it's way!! I have never before resorted to a "complaintsboard`- but I really do not want anyone else to be put in this position - DO NOT ORDER FROM BLOOMEX- pass the meesage on to all your family and friends! I have also filed a complaint with the Better Business Bureau- I`m not letting this one ``go`.
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