Stay away from this company! The service and communication are absolutely terrible.
I ordered a flower arrangement for my mother-in-law who just had major surgery. The order was placed in the morning of August 19, 2008 for delivery same day - or next day at latest. I was out of town for a few days and when I contacted my mother-in-law on Sunday, Aug 24th the flowers had still not arrived. Attempts to contact Bloomex were futile. Their customer service phone line only lets you leave a message. When you attempt to talk to a live person at the order desk, they tell you that they only take orders and can't help you. You are re-directed to the voicemail or website with promises that someone will get back to you promptly. That never happens. After no response to my email and voicemail on Sunday, I contacted the company on Monday, August 25th. in the morning. Or, at least I attempted to contact someone. Again, the same run-around. Finally, some kind soul on the order desk said she would file an investigation on my behalf and ensure the flowers were sent that same day. I requested a call or email on Monday letting me know that the flowers were, indeed, sent. I was assured that I would get contacted.
After 5 hours of waiting, I finally called back to see what was happening. This time, a not so accomodating order desk operator insisted she could not help me. Live chat was even worse - they said they could not share what was in their data base with me. All they would tell me is that my order was under investigation and no information would be shared until the investigation was completed. My response was to simply please send the flowers - the reasons for delay/non-delivery could be sent to me at a later date. No one would confirm completion of the order.
I attempted several times to get the phone number of a manager or supervisor - to no avail. In desperation, I went to the Better Business Bureau web site - something I should have done before placing an order, and filed a complaint. The website had the name of Bloomex Inc president - Dmitri Lokhonia- with a phone number, but guess what? The phone number once again takes you to their maddening intake line - you can't get to speaking to anyone of consequence. I demanded to speak to a manager asap, and left a message as such. Of course - no one contacted me.
The flowers did arrive on August 25th - at about 2:00 p.m., my mother-in-law informed me that evening. She says they were absolutely beautiful and perfect, albeit late.
And Bloomex has still not got in touch with me to inform me the order was successfully delivered, despite my repeated requests.
I am still requesting a refund as the promise of same or next day delivery was not met, however, I doubt I will ever hear from this company again.
I will never use Bloomex again, and from now on I will research the Better Business Bureau before making any business transaction. the BBB had an unsatisfactory rating for Bloomex, that if I had checked, would have saved myself a lot of time and aggravation.
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