Complaint / review / scam report
Samsung
Blue Ray Playe

A blue ray player that did not last through 10 DVD's.

I bought a brand new Blue ray Player from samsung 499 plus taxes, plus a 150 $ HDMI cable, which the future shop sales rep talked me into buying. Since I have a 46 Inch Samsung LCD TV at home, he told me it would be perfect.

So I paid lousy 683$ for the package, took it home and installed it...and i got to enjoy the Player for about 10 DVD's...then is started malfunctioning...so I read through the manual...and found out how to RESET the DVD player...and it worked through another 2 DVD's and then finally quit working...it fell into a mode where I could not even reset it...

So, dissapointed as I was I decided to talk to my future shop sales rep...which I had spend a good deal of money in the past years...anyways...the Unit being practically new...a few month old...I was told that, because I did not buy the extended warranty ( rip off anyways)...I had absolutely no warranty with Future Shop...and I should return the player to samsung.

I did actually not wanted to return the UNit at all...I wanted the Blue Ray Expert to tell me how to reset the player again...but since I did not have the extended warranty...there was no help for me available...

Thats what I call customer service...

Stupid enough from me anyways...because I received last X mas from my family a wireless headset...which unfortunately never worked from the beginning on...luckily my wife had bought extended warranty for those ones.

So I went back to future shop...and wanted to replace them...unfortunately they where out of those ones...and I had to upgrade...so I bought the next better ones...and can you imagine...i wanted to transfer the warranty, because the first ones never worked form day one, ...but ...not a chance...the 80 $ warranty was gone like a fard in a windstorm...I explained...that I clearly felt ripped off...but they did not care all that much for my hurt feelings...

francly... I dont care all that much for the lost money...I am just dissapointed that people can get officially ripped off...

But one thing is for certain...they have seen me and my debit card the last time.

Future Shop sucks pretty bad!!!
Author: Contact with Author

Offender: Samsung

Country: Canada   Province: Alberta   City: Grande Prairie

Category: Recreation & Entertainment

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