» Miscellaneous » Complaint / review: - Oken flowe | #2455
Oken flowe

Do not buy from them!!!

here is the reason why

I received my order in the late afternoon and the flowers looked nothing like the flowers that I have order from the website. From the image online, it shows Violet Iris, however, the product that I received is Yellow Chrysanthemum, and on top of that the orange daisies were broken. I specifically order this bouquet because they were beautiful and did not contain chrysanthemum. The flowers were for my mother’s birthday and in the my culture chrysanthemum are used in funerals; Aside from that point, if Irises are not in season, why didn’t anyone notify me about changing the flowers in the first place? I did not pay over $60 to get wrong and broken flowers. I also ordered a card with this bouquet, which again, was unsatisfactory. The words were printed off from the computer, cut and pasted onto the card which a part of it was peeling off. I paid an additional 3.99 for a card like that? i thanks them very much for ruining her first birthday overseas with us

On top of this whole issue, I’ve try to reach the company at least 10 times yesterday immediately after I received these unsuitable flowers. During the 10 times, only once did someone pick up and I was put on hold for at least 20 minutes. I called again today and the person I just spoke with used a impolite tone and kept telling me to go online to read the substitution policy (I have just went online and cannot find it), he had also dropped my call because he had someone else on another line. What type of hospitality service is this? the call center staff is rude and impolite and did not show any sides of concern.



Country: Canada

Category: Miscellaneous


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Login with FacebookLogin with Google+