Complaint / review / scam report
Shaw Cable
Billing Scam

Beware of these scammers. Actually, maybe it's not fair to call them scammers -- they are just inept. I signed up for a package deal (against my better judgement) which was to include internet, Cable and Digital phone. They called it the Novus Package - $54.00 tax. I pre-paid 3 months in advance and today (2 months later), my services shut off. I called to find out what was going on and their explaination was as follows:

Because the technician had yet to initiate the phone jack (I was out of town, it was scheduled for Nov 15) they were charging me thier "regular" price for the other two services until the phone was active -- ie: $250 . Not a price I ever agreed to and their answer to me (after 2 hours of hold time) was basically "tough". Now I'll have to deal with this in court, more than likely, simply to protect my credit.

I'm not surprised, I should have known better. I've had trouble with these idiots and their inability to apply promo codes before. Kepp an eye on your bill and NEVER pre-auth payments.
Author: Contact with Author

Offender: Shaw Cable

Country: Canada   Province: British Columbia   City: Vancouver

Category: Internet & Web

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