So my daughter 12 yrs old saves her money to buy a laptop $560 later and buys a Compaq which I tell her good choice because I recommend HP to everyone! 62 Days before the 1 year warranty is up she shows me the screen and it's filled with ink blotches and lines!
I look it over no cracks no software issues and tell her it's something with the hardware and will send it back under warranty and get it all fixed up for her.
She treated this laptop so careful and the minute she goes downstairs and the laptop is sitting on the coffee table she comes back upstairs and there is this damage! Never fell, wasn't closed nothing touched anything and the screen just changed to these images!
However HP treated us like crap both reps one starting with an S and another with an R since I can't post there names would not do anything for us. In fact when asked the question well are you willing to explain to my daughter of 12 that she saved $560 to buy this laptop that she's out of luck they replied back with that's unprofessional and I refuse to talk to a 12 year old about it. Funny though you were more than willing to take her money in the first place and to boot your more than willing to take another $600 from her to fix it!
She's the consumer she purchased it but you refuse to talk to her about the issue funny I don't remember signs saying you must be over 18 to purchase this product!
I've purchased 3 HP computers within the last 2 years over $2000 spent and not to mention all the hype I've given them to friends and associates, I told them I was willing to give them model numbers of each one so they could confirm that I was a good customer of theirs and there response well we appreciate that you are a good customer of our's were speaking about this one computer and your other's don't matter!!!
Guess what I might have spent $2 K to get these computers but do you think I will ever buy another HP product again!!! All I have to say to them is thanks for saving me money in the long term! I'm only 33 years old figuring I buy a new computer every 5 years which is conservative and my daughter who is 12 same situation until the time were 70 at an average cost of $550 a computer you just lost over $10k in business over a cracked screen that wasn't the case when it left!!!
Not to mention the old adage of 1 bad customer customer tells 10 potential customers not in this day and age! I'm going to approach every site every paper and by the time I'm through your at min. look at losing at least 100 customers conservatively which now brings you over almost a half a million dollars lost! Nice work considering you already are the worst in customer service according to Consumer Reports and companies are struggling to survive in the current economic enviroment!
All you had to do was return her laptop back to the condition it was when it was working! Which was under warranty! And she had no wrong doing! I always take of my customers maybe you should learn the same!
Richard
Leamington, Ontario
Canada
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