On September 7, 2007 I contracted the services of high speed internet connection and phone service from CIA.COM (Cybersurf Corp.) through their website (www.cia.com)
A couple of days later while talking to one of their representatives over the phone I was told that there was something wrong with my account that this account was going to be canceled and a new one will be open. They told me not to worry that I was not going to be charged twice.
Anyhow, I was charged twice on my credit card.
I have call the company at their main number and the one they provide for the accounting department.
The people that answer the phone at the main number have told me that the only thing they can do is to open a ticket and forward it to the accounting department. I have asked to talk to a manager but they always refuse.
I have left several messages and sent hundreds of emails to the accounting department but have not yet heard from them.
After searching on the internet I have found that my case is not the only one; many people are experiencing similar issues.
This company should be stopped from robbing Canadian people.
I do not know what else I could do.
Please let me know if you need anything else from me. Any suggestions are welcome.
Fabio
North York, Ontario
Canada
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