Went to the store to buy a wireless router for kids new psp's, have made purchases in this store before which i'm now glad I never had a problem with. He (owner or son of -I believe) sells me a refurbished Netgear wireless N router at 69.99 TAX, Well got home and plugged it in didn't work, no power, tried several things to determine why and realized it was 100% defective.
So I dug out the receipt which quotes "A TESTING FEE WILL APPLY FOR ITEMS RETURNED AS DEFECTIVE VERIFIED IN WORKING CONDITION($29) MIN CHARGE". Well connected again and tested but still garbage.
Went back to store to exchange it, first guy I approched said would happily exchange it, but then sends me to back to get it tested first. No problem after bit of wait the tech tests router and confirms my diagnosis, then takes me to counter and tells the same guy who sold it to me he had to exchange it, he then in turn argues with his tech quizzing him on what and how it was tested and unwillingly accepted.
He (owner or son of -I believe), turns and grabs TP-Link wireless G router, I looked at it and knew it was not of equal value and asked him for a more suitable replacement, he said it was same price and best selling router around (which may be -but). I even asked again "the same price? "
I got home never took router out of box, grabbed keyboard and researched new product to find it sells for $25-35. Went to THIER WEBSITE https://www.cllondon.ca and found advertised there for $39.99 figured out difference with tax $34.20 cheaper. Printed a copy and will go back to store tomorrow to see what result is. Either way this is unacceptable business practice, people should know about. If not illegal?
Jason
london, Ontario
Canada
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