Complaint / review / scam report
Telus [B.C.] Internet Services Billing
Monthly overpayments

Using TD's Bank online payment facility to pay all my bills in that fashion, I also added TELUS as

one of the monthly payments' recipients. It worked well, I thought, and there was no further correspondence between me and TELUS regarding any discrepancies or unusual account details.

This arrangement lasted for as long and since I used TD's online banking system; I do not recall the precise

date but it would date back a considerable number of months.


I travel a lot and use my laptop to meet my financial obligations vis-a-vis the issue mentioned above, am in Germany presently etc. I mention this because the bill payment procedure is divided by two or three personal PCs . I therefore do not have ALL payment confirmation details on this laptop but DO have a fair number. I also have VISA details pertaining to retrospective payments.

Now then:

I emailed TELUS via its somewhat obscured 'email us' structure. Difficult!

I explained my concerns regarding Telus 'monthly deductions from my VISA account.

I asked to please check out my account details in order to also note the online payments

made by me. The principal question is: Where did the money go?

I had brief conformation from Telus that my message had been received and that it would be passed

on to the proper department etc.

Over 10 days have passed and I have not received a peep from Telus.

I am now asking Telus to please give me a less convoluted access to a normal Email address.

I need it in order to attach my supportive payment confirmation files in further corresponcence

I had hoped, would transpire.

If I do not get a basic response specific to my issue of interest, then what am I to do?

Can you help at all??


Ralph Melville
Author: Contact with Author

Offender: Telus [B.C.] Internet Services Billing

Country: Canada   Province: Canada

Category: Internet & Web


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