Canada-Complaints.com » Health & Medicine » Complaint / review: ALTRAMED HEALTH PRODUCTS - Extremely poor and rude customer service at ALTRAMED HEALTH PRODUCTS, especially the person answering the phone considering that their clients are cancer suffering patients/relatives and the product price! | #26691

ALTRAMED HEALTH PRODUCTS
Extremely poor and rude customer service at ALTRAMED HEALTH PRODUCTS, especially the person answering the phone considering that their clients are cancer suffering patients/relatives and the product price!

I wanted to get Essiac pills as an alternative cancer treatment for a relative suffering from cancer as one of the efforts to keep her longer alive. When searched on the Internet, the first (and paid) advertisement for one of many distributors of Essiac in Canada was by ALTRAMED HEALTH PRODUCTS INC. They are located in the same city I live in, so I decided to place an order with them.

From the first time I called, I was receiving an extremely poor and rude customer service (all from the person answering the phone). In all other circumstances I would not consider any purchase from this company, but since it was urgent matter, I decided to proceed and placed an order in the amount of $500CAN, providing my shipping and billing info.

After I haven't had received the order for 2 weeks, I gave them a call (the same person answered), and inquired about my order. I was put on hold at least 5 times, she never apologized to me meanwhile, it appeared that they actually never took my order, although I stressed the first time it was urgent matter. THe person was rude, sounded as I was wasting her time, or as I was getting something for free and not paying $500! Despite this, as I thought I had no choice at the time, I placed again the same order and in a week the package arrived.

Unfortunately, the patient died within the same week.
I found their customer service extremely appalling, especially considering that their clients are cancer suffering patients or relatives, and considering the cost of their product as well. Also beware, there are only 15days for reimbursement, while it takes the same time or more to receive the product from the1st time order (in the same city!).

I admit it is probably my fault for not turning to another distributor right away, but filling this report is the least I can do to prevent somebody else be mistreated by the ALTRAMED HEALTH PRODUCT INC, ( or by their employee answering the phone). I will certainly never do business again with them at any cost!

Anonymous
Montreal, Quebec
Canada

Date:

Company: ALTRAMED HEALTH PRODUCTS

Country: Canada   Province: Quebec   City: Montreal
Address: 3539 St-Charels Blvd. , #241
Phone: 5146952299

Category: Health & Medicine

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