Complaint / review / scam report
Wu-Yi Tea
Live Chat Fight AB?

Please wait for a site operator to respond.
Chat Information You are now chatting with 'Maddy'
Maddy: Welcome to Wu-Yi Source, I hope you've had a great day so far. I'm happy to assist you with any questions you might have regarding the tea, which has helped millions of users throughout the globe.

you: I would like an address and a return authorization number to return two unopened boxes of tea.
Maddy: Please provide us your name and email address or your order number.
you: order # 05288207-08288415-5800
Maddy: Ok, kindly allow me a few moments to locate your order.
Maddy: Please explain to me the exact issue that you are experiencing with the tea. We feel strongly about our product, so strongly, that once you receive the tea we offer a 60 day money back guarantee.

you: I wanted to try the tea without the diet to begin with, then with the motivation of weight loss I would begin the diet program. I didn't lose any weight. I have be exercising on the treadmill alternating with strength band training. This tea is not the solution for me. Thank you.

Maddy: Just a moment please.
Maddy: It is certainly not normal, and we've never had a customer experience this before.
you: The "rip-off" web site said you'd say that. I was hoping that wouldn't be your response to me.
Maddy: As you said that you are exercising..
Maddy: Concerning issue, I request you to kindly give the tea another 2 odd week it should come up with good results because as our customers differ, so do the results. Lose of body weight will depend on your weight and body type. So, sometime it may takes a bit long time ..

Maddy: In order to conrol your Metabolism and the Cholesterol level
Maddy: So, please try it for 2 more weeks ...
Maddy: I assure you, you will find some good results ..
you: I should have seen some results by now, as I have not changed anything else with my diet. My metabolism should have responded by now if it were going to.

Maddy: For best and fast results, it is recommended to have a balanced diet including all food groups, and to exercise at least 30 minutes per day. This will help with any weight loss plan.
you: I have a balanced diet just not the one recommended by your site. Is this going to be a problem returning the tea?

Maddy: As you are covered under a 60 day money back guarantee, so please give the another 2 odd weak..
Maddy: Anytime you can ask for refund..
you: I'm asking for a refund now.
you: Oprah has Rosie cooking for her, I don't have that luxury.
Maddy: ==> Unfortunately, we are unable to process the refund via online chat.
Maddy: For all order cancellations or returns, please contact our order support personnel at :- [email protected]

Maddy: and they will be able to take care of you more thoroughly through our admin system.
you: What? I thought you were customer support. Am I going to get the same difficulty?
Maddy: Concerning the issue, You please email them at [email protected] and simply ask for refund....
you: Thank you.

Daily E-mail sent requesting a mailing address and "Return Authorization Number"
No response from them at all since the chat date 9/28/07.
Author: Contact with Author

Offender: Wu-Yi Tea

Country: Canada   Province: Canada
Address: 11 Athabascan Avenue, Suite 240, Sherwood Park, AB T8a6h2, CANADA

Category: Health & Medicine

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