Complaint / review / scam report
Shoppers Drug Mart
Refused to change wrong dose

Emil Malak

968 Lake Arrow Way SE,

Calgary, AB, Canada

T2J 3C3

Phone: 403-816-4429

Shoppers Drug Mart

243 Consumer Rd

Toronto, On, M2J 4W8

Fax: (416)491-7316

Oct 08, 2009

Dear Sir:

My doctor prescribed to me Plendil (Felodipine) 2.5 mg. I got my prescription filled from Shoppers Drug Mart store # 0307 (755 Lake Bonavista Dr. SE, Calgary, AB), but instead of the 2.5mg tablets which the doctor had prescribed your pharmacist dispensed 5mg tablets with instructions on the bottle to take (1/2) tablet once daily. When I discovered this at home, I went back to the pharmacy with a copy of the CPS (Compendium of Pharmaceuticals and Specialties) which clearly stated that this medication should be “swallowed whole and not crushed or chewed”. The Pharmacist at that time (Mr. Farrukh) argued that this does not mean that the tablet should not be broken, even after I informed him that there is no grove in the tablet that shows it can be broken into halves. He also informed me that there is no 2.5mg generic of this medication and if I want 2.5mg tablets I have to pay the difference between the brand name and the generic. After more than 10 minutes of futile discussion I left the store with the 5mg tablets.

When I phoned Alberta Blue Cross which covers my medication, I was surprised to know that there is 2.5mg generic of this medication and was also surprised to know that the brand name of this medication is cheaper than the generic.

Since I am now stuck with the 5mg tablets which I cannot use, I appreciate your proper action in order for me to get the right dose which the doctor has prescribed to me.

Your cooperation is greatly appreciated;

Yours Sincerely;

Emil Malak

Phone: 403-816-4429
Author: Contact with Author

Offender: Shoppers Drug Mart

Country: Canada   Province: Alberta   City: Calgary

Category: Health & Medicine


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