I called Saturday Novemeber 15 to let rac know that my 52" t.v. had a message stating that my projection lamp was nearing end of life & to replace it. I was told the delivery people would come around on Monday November 17.They never showed. They called & said they were running late & would come by on Tuesday November 18.Again, they called & said the drivers were stuck in Red Deer & they'd come by Wednesday November 19.It's now Thursday November 20 & I'm still waiting!!! I called & was told they're short staffed but will come by sometime this evening!! Why is it they're so quick to call you when you're late making a payment but when you need something serviced, they put you on the back burner!! I have dealt with rac since they were known as Direct Rentals before they were bought out by rac!! I will NEVER rent anything again from rac & will let my friends know of the problems I have unfortunately encountered with them!!!
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