Complaint / review / scam report
Sears Canada Service Plan
Lack of service

We pay Sears $250 for 2 year, no limits, service plan

June 2 — A/C unit freezing up, no cold air blowing. booked service call for Monday June 7, 8-4

June 7 — took day off work, waited, got a call saying 2 technicians didnt go to work and no one was coming that day. Had a few words for the ‘messenger’

called the service line back, booked another appointment for Saturday June 12, 8-4, got confirmation call that it was going to be betwen 12-4. Waited all day Saturday, sears guy shows up around 3pm, stayed for 5 mins, and said ‘he didnt have the right tools’ and ‘would come back on wednesday june 16 in the evening.

June 15 or 16 — Sears left voice mail saying no one was coming on the 16 and they rebooked themselves to come on Saturday June 19, without even asking if this was convienent—it wasnt!!!

June 16 — called to say it wasnt convient, we werent wasting another saturday waiting around, and they were supposed to come Tuesday June 22 after 3pm. Perfect. DO NOT CANCEL assigned to the service call.

June 21 — Got a confirmation on Monday call narrowing it down to 5-9.

June 22 — got a call around 7pm from the service guy saying he was running late and probably wouldnt be coming since he only works until 8pm.

called service line and they were going to get him to come regardless. He never came
Author: Contact with Author

Offender: Sears Canada Service Plan

Country: Canada   Province: Ontario   City: Toronto

Category: Electronics and household app.

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