June 6, 2003 placed order with J.D.Marvel. Lindsay took the order. She told me it would be $71.64. This amount to be taken from my Visa.
After my phone call I check the items I was purchasing and discovered (within 30 minutes of the call) that my order should only have been $55.14.
I called back and spoke to Carole. (You have to realize that it takes for ever to finally get a live body to talk to.) Carole went over the order with me and she came up with a figure of $51.31. I figured she was taking a different tax than I was. I ordered the items from one place to be delivered to an address in in another place. Our tax is 15% their tax is 7%. However, I would take the amount she came up with.
During the week I checked my Visa on line only to discover that they had in fact debited my account $50.86 US and charged me $70.14 Canadian.
I immediately started calling but never able to get a live body.
Finally on Saturday June 14, 2003 I decided that I would just keep holding (as they tell you to do) and an operator will be with you shortly. I held on the line for 45 minutes and then gave up. I called again that night about 8:55PM and got a recording saying our office is now closed. I was TICKED!
I called Monday June 16, 2003 and eventually spoke with Marcello. He went over the whole scenario with me and said he was putting through a credit for $18.83. I asked when I could expect to see that on my Visa. He said it would take several months as they are not set up for handling refunds on the computer. I said well you certainly are set up for taking my money from my Visa immediately for the order.
I told him I needed to speak to a Supervisor. He said they were both busy but he would have one of them call me. I told him I thought I should be reimbursed for the 45 Minute hold on Saturday. He said he did not understand that as they are not open on Saturday!!! Give me a Break!
It is now Wednesday, June 18th, and do you think I have heard from a Supervisor - NOT. I want them to issue a cheque to me personally, never mind a credit to my Visa.
I just needed a place to VENT!! I have become so frustrated over never being able to get through when I call.
MiZ Ellie
Elmsdale
Canada
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