I have been a customer at The Brick now for about 10 years or more. A couple of years ago I purchased a sofa set, two bedroom sets, a plasma television and some other small accessories, we were quite happy with the overall quality of the products, but I must say that the quality of the service was not pleasant. We experienced missing parts and delayed delivery dates, not to mention the unpleasant attitude of the delivery men. Our walls in our home were scraped on an above average scale.
I have once again made another purchase at the same Brick department store and experienced a much greater problem than before. We were assured by the sales lady that we would recieve our bedroom set and our children's bedroom set for sometime ( in the first week of January at the time of the sale which was mid December) The furniture was instead two weeks late and on arrival we were surprised to see that only half was delivered, leaving our two children sleeping on matresses on the floor with no dressers to store their clothes. We also experienced excessive damage to the furniture, walls and our hardwood floors. A complaint was made immediately at customer sevice so they scheduled us in for a repair man which has cancelled on us several times costing us time. We are almost halfway through February and we still have not recieved our furniture nor have the damages have been repaired.
This letter only explaines a small fraction of what we have been through. We hope that there is someone curtious enough somewhere in your department to respond to this complaint.
In your response we would ask you to give my family and I one good reason why our next purchase should be at The Brick.
E-MAIL [email protected]
Sarah and John