Canada-Complaints.com » Foodstuff » Complaint / review: McDonald s - POOR SERVICE | #8863

McDonald's
POOR SERVICE

My name is Paul Broughton, and I reside at 305 Chestnut St. in St. Thomas, on June 21 at 10:20 am, I went into the Mcdonalds to get two breakfast meals for my grandson and his friend. There was one girl taking the order, one person retrieving the order. When I arrived, there was approximately five people waiting for their order, and I was number seven in line to give my order. It took about ten minutes for me to give my order, from that point the waiting game started. None of the previous people who were waiting for their meals had received them at that point. They took one more order, then preceded to try to figure out who's order was who's. I heard one gentleman say to one of the people waiting, I have been waiting forty minutes. Thru the waiting period, three of the employees decided to have a conference. Finally at five minutes to eleven, I asked to speak to the manager. The employee I spoke to, went to get the manager, when she returned, she told me that she could not come and talk to me, to write down my complaint and she would deal with it later. I started to write out my complaint, telling the girl this would be a waste of time, as she would probably just throw it out, the manager arrived to see what my complaint was. I told her it was totally unacceptable, to have to wait so long, her excuse was that at that time of day, the wait is always that long. My question to you is, if this is a problem at this time of day, why not have more staff to accomodate the people? In closing, it was interesting that I received my order within minutes, ahead of the gentleman who was their before me. One family waited so long, they asked for their money back, two other families decided not to give orders and left. I thought you should be aware of this ongoing problem. Regards, Paul Broughton

305 Chestnut St.

St. Thomas, ontario

n5r 5n1

Date:

Company: McDonald's

Country: Canada   Province: Ontario   City: St. Thomas

Category: Foodstuff

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