I needed a new tire to be installed at Canadian Tire store #2422025 located at Kippling Avenue and Kipling (Toronto). I asked how I have to wait, the employee who was filling the paper work said, around 25 minutes, he then left and another one came and finished the paper work. I asked him again how long I have to wait, he said, 45 minutes. When I told him that your coworker said 25 minutes he said that he does not know what he is talking about. I told him as long as it doesn't go over one hour it's okay.
I came back after one hour and fifteen minutes and the tire was not installed yet. I asked the same gentlemen that he said 45 minutes what is happening. He said that I may have to wait another 2 hours. According to him the only employee who is working inside the shop made an arrangement with the supervisor and he is going on lunch before now, and when he comes back there is another car that needs to be taken care of before mine. I told him that telling me that the wait time is 45 minutes and 4 hours is unacceptable. I asked to speak to the store manager. The employee picked up the phone and called the manager. The latest said that he/she is not available at the moment.
I find that waiting for 4 hours for a tire to be installed is not acceptable at all, especially when I made it clear that I cannot wait more than one hour. I finished by waiting for one hour and fifteen minutes empty handed without even an apology.
I would like that Canadian Tire head office to look into this matter and get back to me.
PS: From the paper work that I signed the employee that dealt with me is: Andrew Simpson.
The plate number of my car is AZRY471.
If you have any questions, do not hesitate to let me know.
Looking forward to hearing from you.