Complaint / review / scam report
Sears Canada Inc. /Kenmore
Kenmore Warranty Policy
Purchased Kenmore Dehumidifier in Sept 05 - Came with 5 year warranty on compressor. Compressor failed in summer of 2010 - still under warranty. Made copy of original receipt and warranty - dropped them off in person to Sears along with the dehumidifier. Call rec'd two weeks later saying they needed to know when we purchased the unit. I told them that it was Sept 05 - and that a copy of the receipt and warranty were with the unit. They called again and said they couldn't fix it because it was made in the year 2000. It was not, they lost the copies we gave them - we scanned and faxed them...again. They called back and said that they couldn't do anything for me because the company who manufactured the dehumidifier (Woods) was out of business. I told them that the warranty did not mention Woods - Only Kenmore - Sears Canada Inc. Toronto -. In the meantime, I got a call from Sears in Cornwall to come and pick up the unit. I asked if it was fixed, they said they didn't know, but it had to get out of their warehouse. After calls (two of which were to a service in India) I became very frustrated. My wife and I have been customers for literally decades & Sears used to stand behind their Kenmore Products, not pass the buck. They finally gave me a gift card for $200.00 - which covered about 2/3 of the cost of a new unit. Truthfully I should have, according to the warranty, been given a new unit comparable to the one I originally purchased. Fortunately we kept the original receipt and the original warranty stating that the agreement was between myself and Kenmore/Sears Canada Inc. - and had nothing at all to do with the actual manufacturer. Please be careful when you buy from Sears. Make sure you know what is covered by your warranty, and don't be afraid to make them accountable - we can only hope that they will regain the confidence of the many disappointed customers who have filed complaints
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