Complaint / review / scam report
Magic Jack
Bad Product

The Magic Jack is not only a poorly designed and functioning product but it also has the potential to cause serious damage to the hard drive of your computer. After more than 3 hours of installation frustration and going through 6 technicians, the Magic Jack did work. I made a call and lost it but thought perhaps it was a start-up problem. I then went back to my daily work (after losing 3 hours) only to find that my hard drive had been wiped clean. I lost 8 years of work and thousands of documents.

The staff at Magic Jack are badly trained (thus 6 of them had to wok on my installation), they know nothing about Canadian systems and email addresses and it is impossible to speak with anyone. Several times during the installation, a little bell rang in my head to stop this nonsense, but I kept going.

Then, I turned off my computer while on a 7 day vacation and now it does not work at all.

If you are a Canadian - DO NOT BUY THE MAGIC JACK. You will probably be, as I am, very sorry. In my opinion they are simply working the numbers. The more they sell the more they keep knowing that probably 50% will send it back.
Author: Contact with Author

Offender: Magic Jack

Country: Canada   Province: British Columbia

Category: Electronics and household app.

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