Complaint / review / scam report
Maestro 4250

5 weeks ago I purchased a Magellan Maestro 4250 GPS. I assumed that as a new unit it would have current maps. Just to be certain I checked online for updates after purchasing it. After using it for several weeks I kept noticing how incredibly inaccurate the streets were so I went back online to look for updates or answers. What I found is that there was an update with the maps that should have been loaded when I purchased my "new" gps. However to get the updated maps I have to pay an additional $80. I emailed and called and both email support and their "customer loyalty program" confirmed that if I wanted current maps that should have been included on my new gps I had to fork out an additional $80.

In this instance the joke is on Magellan. I purchased this unit and several others (for use at my place of work) from a retailer with a 90 day no questions asked return policy. So happens is I am going take this unit back where it came from for a full refund and purchase a GPS from a more upstanding manufacturer. And then I am going to return the rest of the units that my employer purchased and replace them as well.

I fully understand that maps come from a third party and the GPS manufacturer has to pay for them however it is more than reasonable to expect a new unit to include current maps. The fact that Magellan was so shifty about trying to get me to pay to update a new unit means that I will make certain that my company doesnt purchase magellan products for the fleet vehicles anymore. I take sadisfaction in that.
Author: Contact with Author

Offender: MAGELLAN

Country: Canada   Province: British Columbia   City: Langley

Category: Electronics and household app.


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