I have been with Rodgers for at least 10 years and have never had any complaints. my average cell bill is 175.00 a month, I have two phones with them. i renewed my contract in Oct. 2007 and received two new phones with the contract. The main phone has been in for repairs and re-booted twice since then. The pads have fallen off the numbers so i requested another phone but i wanted a totally different one, as the one i have is falling apart.(i never had this problem in the 10 years of being with them.)i received my new phone which was exactly the same but an upgrade at the cost of 75.99 plus an hardware upgrade fee of 35.00 . When i got my phone i was upset it was the same one with a different model number and sent it back right away. I called to inform them about my returning the phone and how upset i was they sent me the same phone and they said they would remove the the cost of the phone but i still have to pay the 35.00 upgrade fee. They refused to remove it. i also was getting joke of the day sent to me and was wondering why they were being sent to me. i replied back to them to please stop sending them to me. i continued to get them on a daily basis and again requested them to again please stop sending them to me. i still received them on a daily basis. I got in contact with rodgers and requested them to stop sending them to me and they told me to not say please and text message them to "stop all" and i did and they stopped. i was then charged 23.75 for these jokes of the day and requested for them to take this charge off as i did not request the joke of the day and requested them to stop. i was informed this is a third party billing and they can't remove it and that i must of text messaged them requesting joke of the day. i informed them i never did as i am almost 50 and don't need joke of the day to get me through the day. I then informed them i will be looking for a new phone plan with another company as when something goes wrong they totally don't have any customer service. The person i was talking to didn't seem to care and told me it would cost me 400.00 to get out of my contract. well that is only two months cost for me as i pay 170.00 a month for the use of my cell phones. 10 years of loyalty to Rodgers and the person i was talking to was quite content with my cancelling my service with them... there is customer service!! just to let you know, during this conversation i was never rude and never raised my voice.
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