TDC Electronics In Vancouver Canada
The DVD Company sent DVD's from China where parent corp. is and many of them don't work. Could not get anyone to call or send me a phone number to call regarding the problem

I bought a set of DVD's as a present for someone and received them promptly (from China). I thought I should try a few and sure enough, several of them just don't play, some skip etc. When I emailed the company from their website, they emailed back to just "send them back and we'll reimburse". I wanted to talk with someone but they told me they were "too busy". I waited till after the holiday - emailed again - they would not give me a number to call or would not have someone call me.

I am extremely frustrated as this was over $100.00 of dvd's. I've never run across such arrogance as far as customer service is concerned.