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  • Zoombicycles.com - RuiHong Enterprises Ltd., ZoomBicycles.com Keep shipping me broken products, while I have to pay for the shipping charges to send it back! | #22337

Complaint / review / scam report
Zoombicycles.com
RuiHong Enterprises Ltd., ZoomBicycles.com Keep shipping me broken products, while I have to pay for the shipping charges to send it back!

6/27/08
Friend ordered a 80cc motorized bicycle kit from Zoombicycles.com for me as a birthday present.

7/3/08
Received kit from Zoombicycles.com

7/4/08 to 7/6/08
Worked on bicycle with a licensed mechanic and found out motor is DOA. Emailed them immediately.

7/7/08
Got a call from Zoombicycles, saying they will see if there're any other suggestions on how to fix the motor before sending it back.

7/9/08 to 7/20/08
Called and emailed multiple times without hearing back anything.

7/21/08
Finally got a reply saying I need to ship it back. They will test and send out a new motor if they determine it's dead. I gotta pay for shipping.

7/22/08
Personally paid for the product to be shipped back to Zoombicycle.com. Sent via UPS, emailed tracking number to ZoomBicycles. No replies from them.

7/25/08
Packaged received, signed by JHON.

7/28/08 up to 9/11/08
No emails, no phone calls, no status updates, no info what so ever from Zoombicycles.com. Emailed them for updates. Finally got a call from John stating he'll look into the returned package. Called me later to say the package probably was received by a neighboring warehouse.

9/15/08
John from Zoombicycles.com sent out a new replacement motor to me.

9/18/08
Package shipped by UPS has been received. Initially tested the motor but apparently same problem that the motor is DOA.

9/27/08
Licensed mechanic worked on the motor, confirms new motor is also broken.

9/29/08 up to today.
Contacted Zoombicycles.com but no responses.
Author: Contact with Author

Offender: Zoombicycles.com

Country: Canada   Province: British Columbia   City: Burnaby
Address: 7678 Winston Street
Phone: 8775656888

Category: Cars & Transport

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