6/27/08
Friend ordered a 80cc motorized bicycle kit from Zoombicycles.com for me as a birthday present.
7/3/08
Received kit from Zoombicycles.com
7/4/08 to 7/6/08
Worked on bicycle with a licensed mechanic and found out motor is DOA. Emailed them immediately.
7/7/08
Got a call from Zoombicycles, saying they will see if there're any other suggestions on how to fix the motor before sending it back.
7/9/08 to 7/20/08
Called and emailed multiple times without hearing back anything.
7/21/08
Finally got a reply saying I need to ship it back. They will test and send out a new motor if they determine it's dead. I gotta pay for shipping.
7/22/08
Personally paid for the product to be shipped back to Zoombicycle.com. Sent via UPS, emailed tracking number to ZoomBicycles. No replies from them.
7/25/08
Packaged received, signed by JHON.
7/28/08 up to 9/11/08
No emails, no phone calls, no status updates, no info what so ever from Zoombicycles.com. Emailed them for updates. Finally got a call from John stating he'll look into the returned package. Called me later to say the package probably was received by a neighboring warehouse.
9/15/08
John from Zoombicycles.com sent out a new replacement motor to me.
9/18/08
Package shipped by UPS has been received. Initially tested the motor but apparently same problem that the motor is DOA.
9/27/08
Licensed mechanic worked on the motor, confirms new motor is also broken.
9/29/08 up to today.
Contacted Zoombicycles.com but no responses.
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