My beef is not with my local Best Buy store but with the Rebate Center located in WHO KNOWS WHERE? As a Best Buy credit card holder I received a coupon for a $25 gift card by mail with a purchase of $100 or more. In early January I bought myself a PDA as a late Christmas gift. My total purchase was well over $100.
I gave my coupon to the clerk. He didn't know how to key it in so he got someone else to help him. This guy seemed to know just what he was doing. He punched in a few numbers, kept my coupon, and gave me my receipts and rebate submission form. Now, my understanding is that those rebate forms only print out if the necessary info is keyed in or if there is a rebate available. Anyway, the computer printed my rebate submission form. I mailed my rebate off within two days.
Last week I got to wondering where my rebate was. I went on-line to track its status, and just like every other rebate I have ever sent in on Best Buy purchases, they have no record of it. I e-mail them to follow up on this. Yesterday, I received a letter from the Rebate Center that went something like this--sorry, but we cannot honor your rebate because you did not redeem the necessary coupon. If I didn't redeem the coupon, how did I get my rebate submission form? DUH!
I am now in the process of writing them a letter saying, in essence, "So sorry but I gave the clerk my coupon as I was supposed to. I honored my part of the deal so send me my @*&$#*! $25 gift card!!! " We'll see what happens next.
By the way, anyone ever read their little rebate submission policy regarding sending in fraudulent claims and how it is a federal offense to do so and you will be punished, etc? Such hypocrits!