Complaint / review / scam report
House of Brides
Order cancelled - not informed
Well, the dresses were orderd in mid March, expected up to 8 weeks for delivery, so 2 months later in May started calling, faxing, emailing and initally did not get any responses. Finally got a different phone #, called many times, no one could give me any info on the order, kept being told someone would call within 24 hours. Started calling everyday, still no one with any info. Eventually did get a rep who connected me with her supervisor who gave me a# for the order status desk. You are to leave a message and they will call you back within 15 minutes of checking the messages - which they check every couple of hours. That # is: 603 613-2359 for any of you who may need it. Was then told the order was cancelled - this was May 26th, but they could not tell me why or when the order was cancelled. Just spoke to another rep tonight and she told me the order was cancelled May 26th. I really think they forgot to put the order in...am now waiting for a refund?? Which can take up to 30 days. Funny how the funds come out the day we send the payment, they hold our funds for 2.5 months and no interest. Obviously need to reorganize their company so when you call reps can give you up to date info or when the order is cancelled, they at least call to let you know. Will be warning people for years not to use House of Brides
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