My reasons for this statement are:
The main reason for disputing my claim is that I did proceed to follow the instructions provided on The Record notice As stated, I already won the gift certificates. Thinking that these gifts certificates are like cash. Gift certificates are used like cash payment. I did mentioned/ voiced to Graham's and Son Interior the first time that I called to book the quote appointment that the reason I called was because of the auction. This was how I gotten GRAHAM & SON INTERIORS phone number. There was no mention of limitations to the gift certificates.
The gift certificates were purchased on May 3, my husband won $800.00 worth of gift certificates at a cost of $500.00 for California/Plantation shutter. On May 9, I purchased $400.00 worth of GC at a cost of $240.00 for Patio California/Plantations shutters.
I purchased the $400.00 GC because the Record called me and offered the GC at 240.00. I asked about using it towards other shutters, the record advised me to call GRAHAMS & SON INTERIORS, directly regarding the question. I called May 8th @ 4:53pm and spoke directly to Mr. Wayne Graham. I voiced my question regarding the patio shutters. He told me that I can apply the $400.00 GC to any window shutters. I called The Record back, and proceed to purchase the GC at $240.00 on my visa. Therefore, there were 2 transactions from The Record.
My question to GRAHAMS INTERIORS IS: What difference would it make if I present the GC at the time of purchase? What can not be combined? The Coupons? I have gift certificates not coupons. My husband and I did not pay $740.00 for coupons.
I thought that we had resolved the matter in August 2006. Over the phone, the person that I spoke to at Graham's made an agreement with me. My balance of $820.00 paid in full with the gift certificates. Leaving my visa retainer as is at $446.40. I will have $400.00 left in gift certificates to use for my next purchase. I was not happy, but I was willing to settle. I really wanted to use all my gift certificates because I did not want to deal with GRAHAMS INTERIOR after this very poor experience with their customer service and their shoddy workmanship in installing the shutters.
I tried to have my visa reversed on July 24, 2006. The visa was supposed to be a retainer for pre-order. Mr. Graham said that I would be able to apply any method of payment at the end of my purchase. I even told him that day about the gift certificates. He asked what amount, and I said I do not know, because my husband is giving it to me as a mothers day present. Once again, he did not mention any limitations to using the gift certificates. On May 10, 2006 my Visa Card company said, they can not reverse the charge of $446.40 because I have given them the number and I have their product. I respected their decision.
As for The Record once the gift certificates are purchased it is a final sale. Although, as a result of my experience with Graham's, The Record were considering refunding me the money I paid for the certificates that I received at their Aution.
I did not hear from GRAHAMS INTERIOR, until I decided to call for my next purchase in Oct 13th, 2006 as per our phone agreement in August 2006. On the day of my appointment, no one showed up. NO phone calls to explain why the appointment was missed. I left the house in the afternoon. When I returned home and I had a Registered letter waiting to be picked up next day.
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