In October 2008, Superior Energy offered an incentive cheque if I would renew for 5 years for natural gas supply. I agreed verbally (over the phone with one of their agents) to enroll in exchange for the incentive cheque.
Today, May 6/09, they have not mailed the cheque and advise I’m bound to their contract (8 cents/kwh higher than the rate they’re offering now) and cannot terminate the contract without paying a $652 penalty.
They further advised me they don’t have to follow through on incentives they offer. They have the right to offer incentives, but don’t have to deliver.
To sum it up, they offer bribes, secure verbal agreements over taped phone lines, then refuse to deliver incentives. When I told them their business practices were unethical, I was told by Sandy (Management, Customer Services) at 905-285-2481 that they don’t have to deliver incentives.
Absolutely amazing that such corrupt business practices are permitted in this country.
Currently the Ontario Energy Commission are involved, however, Sandy advised they don’t have the authority to overrule Superior Energy’s decision (to force cheated consumers into agreements). At this point I can only highly encourage others to STAY AWAY FROM SUPERIOR ENERGY. They will promise you an incentive, lock you in at a high rate, refuse to deliver the incentive and attempt to force you to pay a penalty to terminate the contract. Absolutely disgusting.
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