I have paid a monthly "service" fee to this company for years. Yesterday I called about our AC and was told by their rep in the Philippines that someone could be at my house the next day somewhere between 1PM and 5PM... that means 5PM. I am expected to not only to pay these crooks a monthly fee but then also take time off work at my expense so it is more convenient to Reliance.
I told the rep I have to work for a living and can't afford to take time off to suit them. The rep said its all they can do. I asked her to have a supervisor call me... 24 hrs later still NO CALL from Reliance.
The Reliance call centre is on the other side of the world and I am here in Cambridge Ontario. This company has no clue as to what customer service is. Their interpretation of customer service is that the customer serve them!!!
This is a disgusting, almost criminal way of doing business... they just take the money and run.