My daughter purchased a pink and white top from H&M. She wore it once and put it in for washing. I washed it according to the directions and hung it up to dry in between two pairs of white capris. Not only did the pink dye run into the white on the top, it transferred to the pants also. I spoke with the store manager who said she would look into the matter for me. Never heard back from her so went to the store a week later with the items to show her. She told me she had left me a message (never received it) and that head office had some many of this item with no complaints so therefore must be a washing problem. I asked her to have head office call me and left my number again (even though she supposed had it since she assured me she had left a message). Again, nothing. I sent an email to H&M head office in Ontario and received a call from their customer service dept almost a week later. Same nonesense - it had to be a washing problem, I should not have hung other items so close, etc. etc. In other words, this is a company that does not stand behind their items. Their website talks about their quality control but when it comes down to a problem - forget it your out of luck. Bottom line is, we are out the cost of the top and two pairs of brand new capris (one pair had only been worn once). If it were a washing problem, I would think the whole wash would have been ruined, which it wasn't. The clothes rinse in cold so the colour should not have run unless there was a defect. I can say we will not purchase anything else from this store - it's too expensive.
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