Beware of Lesage Group owned Mr. Lube in Ontario, Newmarket.
Just wanted to share a bad experience with the Lesage Group owned Mr. Lube in Newmarket, Ontario.
My wife went in for the oil change just before our road trip from Toronto to Montreal at this location. Just a basic oil change package.
The very next day on our drive to Montreal near Brockville there was a rattling sound under the car, and very soon afterwards the low oil light signal started to come on. I took exit at Brockville and headed straight at the "PartSource" right off the exit. Long story short with Paul's (gentleman working at PartSource) help we found the oil pan drain plug was missing. (discovered as soon as we tried to put a quart in as after seeing the dipstick hardly showing any oil level, and the oil gushed right out from the bottom of the oil pan where the plug is supposed to go). When I told Paul that the last thing we did was the oil change at Mr. Lube, that was a very proximate cause that he could think of and I agree. The operator working on the oil change may have screwed that plug in wrong or not tightened properly as that is not supposed to come off.
Upon our return, I went in with my wife to Mr. Lube owned by the Lesage Group at the Newmarket and talked to Ergun Tekin (Senior Manager and according to him the owner of that Franchise). I thought it could have been a one-time operator error and it would be better if some MAnager knew about this so it does not happen to me again or anyone else. All I got was a defensive argument and irritable responses and that anything can happen after I drive out. There was no acknowledgment of wrongdoing whatsoever, other than trying to refund me the money I paid at PartSource for the quarts of oil and a new drain plug the total of which came to 22CAD. He was trying to get rid of me.
I did not take the money, and told him if money-back is what I had come for, then I should ideally get the full refund for the oil change Mr. Lube charged me and the amount to get my engine checked out, since I was driving with no oil for sometime and my car had shuddered when I came to the stop light just before driving in to PartSource.
He told me off kinda, and said I can do whatever I want. I did not even see him making an attempt to find out what time I had come in for the oilchange, so he could follow up with whoever was the operator at that time. I am not returning back to that store again for sure. It was not the money that I wanted more than to see him trusting the event that had taken place and showing a level of care even if he did not have to admit a direct responsibility for what had happened and I did not see that.