I was looking online and found a car that I was interested in and called to see if it had been sold. They said no, and began asking me some questions. They told me that I had been approved for a 0% loan, the funny thing was, I hadn't even told them any of my information (no SIN or anything)... I thought that was pretty strange. But being 19 at the time, and desperately wanting a new car, I went in to see them. I told them I was interested in a 2007 Hyundai Tiberone, it was pretty basic. The sales guy (Wes) went to bring the car around front for the test drive. But he shows up with a different car!!! He shows up with the top of the line tiberon with surround sound, V6, leather, power everything, body kit, carbon fiber hood, after market exhaust and rims. It was a really nice car. So we take it for a drive, and I obviously fall in love with it. We start to do the paper work and he tells me that I can get the car for $20 some thousand, instead of the $26 grand that was posted online... so I asked, $6000 off seemed like a lot, whats the catch? he told me it was because cars that are that tuned up are very hard to resell, etc etc... gives me the whole programed response. So then he tells me that the payments are going to be 190 biweekly, so $380 a month which sounded great... but the math just didnt add up to me (I forget what the rate was by the way, i think it was 7.9 or 8.9%)... He told me that it was because it was 60 over 84... so the payments were what they would be over 7 years, but the term was 60 months so I would have a balloon payment at the end of about $8000 that I would have to finance... I said absolutely not, why would you have even suggested this car if you knew I couldn't afford it! I grabbed my coat and left... but guess what? I went outside and they had already moved over my effing LICENSE PLATES! they were so sure of their sale that they had already began switching all my stuff without my consent... he then tried to tell me that because I had agreed to the deal initially that I had to buy the car... I told them I hadn't signed anything, and I wanted my plates... so the guy grabbed me a screw driver and told me to change the plates myself... So i stood out in the rain and changed my plates and I could see the sales guys in their laughing at me... It took every ounce of energy not to drive my car through their front window.
I've never experienced such bad service, on top of that, the guy said he needed my credit card number to hold the car while we were working on the deal... guess what happens, 3 days later I notice a $500 charge on my credit card... I had to phone mastercard and get them to investigate so I could get my money back. Of course I hadn't signed anything, and they didnt have my voice on the phone approving the transaction, so I got my money back... but it took like 2 months, and no one at victoria hyundai was obviously going to help. I called so much about that $500 i think they started to screen my calls and were ignoring me.
I should have sued them for all the time i wasted waiting around for them to get there stuff together. They're never on time, and were always late to appointments. In the end I wrote a strongly worded letter to Hyundai Canada, along with the better business bureau... but I never heard anything back. In any case, DONT EVER EVER EVER EVER GO TO VICTORIA HYUNDAI!!! I've never experienced such poor service in my life..
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