Complaint / review / scam report
Victoria Hyundai
Terrible Customer Service

Oh where do I start? We have been having engine issues with our 2007 Santa Fe, which we bought used from this dealer. We had taken it to regular servicing and extra appointments to try and get it dealt with. I must include that we were coming from Sooke to get this done (80 K round trip). Many different things were identified and fixed, only to finally, after 5 seperate visits, have it identified as internal failure in our transmission. This was of course after I had lost first gear completely - nothing happened when I pushed the gas pedal until the revs hit high enough to slam into second gear and my car would shoot forward. It was under warrenty and they said it would take a week for the new transmission to come in. We asked for a rental car and they said "no" it was SAFE to drive, just don't drive it too much. We were also reminded that we had not purchased the extended warrenty which would have given us a rental car. Again, it would be at minimum driven 80K just to home and back. I have two small children and I use the car in my work to see clients and drive them around. My car was NOT ok to drive and so we rented a rental car ourselves. We again asked to have the rental car covered as this was a warrenty issue and it is not our fault it was going to take a week to get the part in. We were again told no. I just don't see how it's ok to have a warrenty that leaves the driver without a car when it is the DEALER'S issue of getting a part in time. Also, how anyone could say that the car was ok to drive is beyond me. I was in no way shape or form going to put my children in a car that shoots forward (or backwards - same issue in reverse). How the hell do you get out a school parking lot like that? When it was all said and done, the week it took for the transmission to come in, plus 3 days in the shop, we were out over $600 in rental car fees because THEY couldn't get the part. Really? 10 days with no car?? Who can do that?

We sent a letter to Hyundai Canada and the Victoria dealership. Head office called us right away, but said that they did not have any jurisdiction in this matter. We never heard from Victoria Hyundai. Just today I called and asked to speak to Giovanni Gonzalez (general manager) and surprise, surprise, I had to leave a message. We'll see if he calls me back... Also, I put in a call to chek news...
Author: Contact with Author

Offender: Victoria Hyundai

Country: Canada   Province: British Columbia   City: Victoria

Category: Cars & Transport

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