Complaint / review / scam report
Hyundai Canada
Warranty Coverage

So today it was time to take my 2010 Tucson in for it's first service/Oil change (6000km), and of course I had a list of things I wanted corrected or looked at.

One of the issues I wanted fixed was the left hand License plate light lens. I don't know if you noticed but the lens is only held in with a plastic clip and when I pushed on the clip with my thumb it broke off (left side only, the right side was fine). So I stuck a piece of tape on it to hold it in and told the dealer I wanted it fixed. So when I go to get my car the dealer says the light is not under warranty as it is broken...

I respond with: "yes your right it broke when I tried to remove it" and they said well since it broken we can't replace it, but if it was defective we could have. So when I say the reason it broke was OBVIOUSLY due to it being defective they say no sorry if it was a defect it would have leaked and then we could have replaced it.

So being more then a little annoyed I told them I wanted to talk to Hyundai Canada and I was given the number. So guess what? They told me the same thing.

Is it just me or this a little stupid? It is not under warranty because it broke, but didn't it break because it was defective?

So in the end I had to buy the lens myself. Really not a good first impression with Hyundai, since this is the first Hyundai that I have owned.

Think Twice before you purchase a Hyundai for it's warrenty, if the part is "broken" it is not covered.
Author: Contact with Author

Offender: Hyundai Canada

Country: Canada   Province: Nova Scotia   City: Dartmouth

Category: Cars & Transport


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