I am a new user of Hyundai. I was looking suv vans and i choose Hyundai santa fee 2009 Limited from Edmonton, Alberta, Canada.
Your dealer is South Town Hyundai. I went to this dealer on 26 of May for the Santa fee 2009 limited. Every thing was fine and my major concern was to get the car as soon as possible. The manager told me that he has a stock and he can get this car on 27th of May. I got the deal and put $5000 down. Now on 27th I got a call from the dealer ship that i can’t get the car on 27th but i can get on 28th. I say it’s fine. Now on 28th i received a call and told me that i can’t pickup the car on 28th i can get on 29th .I said it’s fine to me. Again i got call on 29th and told me that i can’t pickup the car on 29th i can pickup the car on 30th. I already made my plain to go long trip on weekend. But i said still no problem i can rearrange my trip. On 30th of May I went with my family member to pickup the car. Every thing was fine and the finance manager was showing some thing about the car. He Figer out that there is no remote starter kit installed and side visiors. He came to me and tell about this situation. I was little bit upset but i said it’s fine. But again he told me that they did a big mistake instead of Santa fee Limited 2009 they brought Santa fee GLS 2009. The situation look very panic among the employess although we were upset but still looking for some solution. and finally the General manager came to us in a very rude manner .Although we were upset he was trying to makeup their mistake and put every thing on us that we gave you a hell deal(hell discount) and you have to bear. I was totally shocked and i asked what you gave me deal. Me and my family was really disappointed about the behaviour of General Manager and the Finance Manager was also shocked about the behaviour of GM. I sold my car on Thursday(28 May) I got the insurance on Friday(29). The General Manager left the showroom without solving this issue another lady came to us and telling we can’t help you right now because we closed at 6 pm. Sales person, Manager, General Manager every one left without solving our problem so what I thought that they don’t want a business or that’s a way that they are dealing with customers. Now I decided, option first if I get my money back or atleast i am not going to give business to this particular dealer atleast. Now I have to waste my time to come on Monday which is not my day off I fight for my right what the lady told me to do on Monday.
I think your Hyundai is a great and valuable company and definitely you work for building relationship with customers too. So I demand to help me out the issues.
Sayyid Manzur Shamsi