Today is the 1st of Augaust. Had an appointment for 9 0' clock. Never got out of garage until 11:10. A 20 minute job turned into an hour and 45 minutes. I called the day previous to my appointment and made sure parts were there. They began taking my exhaust apart. A simple change muffler and tailpipe. I waited like 40 minutes to see a tailpipe come out of their stock room. It was 10:30 when I became very upset. They had to order a tailpipe from Car Quest. No one appologized for my inconvenience or took the time to explain to me what happened. Even the mechanics were not impressed. They spoke in French most of the time. I'm not bilinguaul so you can imagine how I felt. Service should have been better.
John. Downs
31 Sugarloaf Street
Apt. 6
Campbellton, N.B
E3N3B3
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