Had oil change done today and was overcharged for the service. I had the same service with the same vehicle 2 weeks ago and paid $24.53 for basic oil change. Today I had to pay $27.98 for the exact same service. The difference being that the manager charged me for and extra liter of oil.
When I questioned him he told me that they had made a mistake on the last visit and I got a deal then. I have owned this van for almost 3 years and have never paid for extra oil.
They could not sell me more so they got a few dollars extra by cheating me.
For the sake of $3.45 they have lost a customer that would have 2 oil changes a month on average or $588.00 in sales.
Charles
Elmira, Ontario
Canada
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