I bought my computer 3 years ago and have had nothing but trouble with it. First of all I was told I'd get double the memory at no extra charge, this should have been my clue that something was not right. When I called them on it they told me that they gave me a better quality of memory and that it equaled or was better than the double memory I should have gotten. Next I was told that I'd have tech support for the life of my computer, which really only lasted year and then they wanted more money to continue tech support.
My power supply has been replaced 3 times and each time I've had to take it in to their shop for it to be replaced. Not odd you might think? Well for me it is since I was sold a lifetime warranty on all parts and in home service for an extra $499.00 plus tax. Each time I've run into problems they've made me come into their shop and bring the computer regardless of me having this extra warranty. Once again this week, this power supply is giving me trouble. I call them and get the same old story as each other time I've called. "We don't sell lifetime warranty or in home service to anyone". Yet I have this in writing. Now I'm told that the store has changed owners which creates another problem. I've made 4 calls to this store this week and each time I've been given the name of a person to talk to who will call me back the next day, yet nobody ever calls. Yesterday I'm given the name of the owner of this particular store and today I leave two more messages...neither were returned.
This time I refuse to bring my computer in unless someone is going to reimburse me the $499.00 plus tax that I paid for their bogus warranty. And I'm going to be contacting their head office and talking to a lawyer. I paid over $3000.00 for this computer and off all the computers I've owned, it's worked the least efficient and their customer service has got to be the worst I've ever dealt with in any of my dealings. Once again tomorrow I will attempt to reach the owner of this store and then my complaint goes in writing and I deal with it legally. I can't say that it's not right to deal with Canadian companies but whatever you do...DO NOT PURCHASE FROM MDG unless you want to waste your money!