My fiance went to Economy Lube for an oil change and when it was done they presented her with a large piece of her broken bug deflector. They then explained that this was simply a normal part of the process and that they really couldn't have prevented it. They also mentioned that she could simply super-glue it back together. I went there a week later and they weren't not much more apologetic. I filled out a claim form, but have still not heard anything weeks later. I simply wonder where the responsibility is for people who return your vehicle worse off than it was before.
Jonathan
Baden, Ontario
Canada
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