» Cars & Transport » Complaint / review: UPS - Broken product, poor customer service | #13726

Broken product, poor customer service

Save your money and go somewhere else. Sent my TV through this

Company. Received it damaged. The whole inside of the the TV was in pieces. Long story short it took them 3 weeks to pick up the TV. Even after requesting certain pickup times. Each three failed attempts to pick up the would cancel the damaged claim. They finally pick it up and send it back to Ottawa (it was sent from Ottawa to Calgary). They have their own "investigation" team. Two weeks later I call to be I up on the status of the claim.the guy at he ups store said that because I did not purchase insurance on the TV that there was nothing they could do for me. Only the fact that they don't have insurance, only if lost. I asked him what they did with my TV and the guy couldn't tell me. Just maybe that it was in Ottawa or Calgary. I don't understand the point of them picking the TV up if they had if they had no plan on doing anything. Please do not not go with this company. I really wish I hadn't.


Company: UPS

Country: Canada   Province: Ontario   City: Ottawa

Category: Cars & Transport


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