Complaint / review / scam report
Sunwing
Official Complain

Bear in mind that I will be contacting the Canadian Transportation Agency air Travel Complaints Program and will publish this exact complain in tripadvisor and all the travel websites I can.

I had booked my vacation on January 22 and had paid ($1565 tax) $3666.00 for 2 people. This for a trip on March 21 to March 28, Montego Bay. 3 weeks after I had booked this the price went down to $1215 tax) I have called and ask to be refunded but was given a NO answer. This is a difference of about $350 per person. By this time, I am already out by $750. I had booked the Secret Wild Orchild, I was notified 2 days before my trip that I would be thrown somewhere else which was not acceptable. How can you sell something not knowing what you are selling will not be open in time? I was not even notified by my travel agent nor you're agency, I had to call you and inquire before you even knew about it. Just such bad customer service at this point. I was so nervous and disappointed by this point. Then, on March 21, the flight was delayed because the plane had not arrived yet. I tried not look at the better side being this is the star of my vacation and ignored it. However on my trip to come back to toronto. Remember folks, this is suppose to be a 4 hours non-stop flight form montego bay to toronto. We were supposed to be flying at 8:45 pm flight number WG733 and arrive at 1:45 am, the following day March 29. Our vacation was cut short a few hours earlier. We were PIcked up at the hotel at 2:30 for our flight WG733 to depart at 6:00 pm and arrived at 2040 pm March 28. We didn't arrive until 3:30 am on the morning of March 29. The plane was just in a bad condition. There was a piece of gum stuck on my seat and i ask the flight attendant if there was anything to remove it. She gave me a piece of paper and ask me to put it on top of the gum. There was garbage all over the plane. Used headphone from the passengers that came from Toronto and drop to Montego Bay. Did I mentioned that there was vomit at the floor. The entire plan stunk from vomit. This was simply unhygienic. I could have rode in a TTC bus which was cleaner than this. This is simple unacceptable with any airline standard. We then had to drop passengers from Toronto, to Punta Cana and get some more passengers from Punta Cana to fly with us to Toronto. We had to wait about 2 hours for the passengers to go out of the plan, refuel, bring in the baggage, get new passengers and at one point the pilot even said we were just waiting for some paperworks. The flight attendants were also misserable. I ask for a cup of water because I was so dehydrated and was given 1/4 cup. I then proceded to get more, She said that she will get more but never came back. At one point while the plane was park waiting for all the comotion to settle down, I decided to stand on the walkway to just stretch. At this point, I felt that I was going to faint. I ask my husband to be at my side while I go to the washroom. We were then told that they can not have that many of a passenger standing becuase it would be chaotic. What if I fainted and have no one to catch me. Would you blame me for this? When we got home out of the airport it was 4:45. I did not get home until 5:30 and I live in Markham. By this time, my head was spinning of exhaustion and dehaydration. I went to the doctor the following day and the doctor had said that I had catch a flu and bronchitis. I did not go to work on March 29 and today March 30. I work form 10-8:30 pm and would not have been able to make it. I am still right now as I am writing this I am so upset at sunwing, I should have listen to my instinct and book with air canada or west jet. Sunwing, If you have accommodated me with my price difference the first time I tried to reconcile with you, I would have let this go. I live with the saying you get what you paid for but in this case, after paring hundreds of dollars for a trip. I did not get what I paid for. I paid more but got sick, exhaustion, loss of pay for not being able to go to work 20 hours. I do not know if I am even ready to go back to work tomorrow. If you need documentation that I have been to the doctor. I can send this to you at anytime. I am asking for compensation for all this incovienience that you have caused me. You ruined my trip!!!

In addition to this, in checking in our luggage at Sangster International Airport, the check in personnel of Sunwing his name is andrew called me a liar because he wanted to charge me $80 US dollars because he said that I was overweight. We had 2 luggage, one weight 22.9 and one 21 kg. I had told him that it clearly states that on the e-ticket that I have on my hand, if flying international we are allowed 25 kg per passenger. If I was dumb and didn't bother to read what I am allowed to then you would have been able to get $80 more dollars from me. Sunwing, why do you have such bad business practice.? The personnel treated me like I am a thief and and animal. Don't treat you're customers like this. After I showed him the paper and read it himself, he started to ask me money for an upgrade. I asked him if the upgrade would give me more leg room he said no. I told him then what it the point? he whispered that I am cheap. I was about to cry and my husband was able to calm me down, Don't embarrassed me like this. This is such bad business practice.
Author: Contact with Author

Offender: Sunwing

Country: Canada   Province: Canada
Site: sunwing.ca

Category: Cars & Transport

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