Complaint / review / scam report
Budget Car Rental
Didn't know how to enter Airmiles coupon so charged my credit card without my permission

Picked up a car at Budget Quebec City airport and gave them a $50.00 Airmiles gift certificate that would more then cover the cost of the one day rental. Although there was very detailed instructions in English and French on the coupon the clerk "didn't know how to enter it" . She did however assure me that her supervisor would enter it the next day. Dropped off the car at Quebec City downtown Budget location - he could not enter it either but assured me it would be done the next day. After a week, apparently they couldn't find anyone competent enough to enter the coupon, after all the step by step procedure totalled 4 simple steps, so consequently they decided it was simplier to just charge me credit card. I have now spoken to 5 different people and it appears that they actually don't have a competent staff...bottom line is they could care less.
Author: Contact with Author

Offender: Budget Car Rental

Country: Canada   Province: Québec   City: Quebec City

Category: Cars & Transport

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